Operations Manager | CVS Health

Job Description

Company: CVS Health

Position: Operations Manager

Job ID: R0958086

Category: In Store (Retail and Beauty)

Location: 1064 Wilmot Rd, Scarsdale, New York, United States

Employment Type: Full-Time

Work Arrangement: On-Site

Weekly Hours: 40 Hours

Compensation: $22.00 – $36.00 per hour

Application Deadline: August 20, 2026

CVS Health is seeking an experienced and motivated Operations Manager to join its retail leadership team in Scarsdale, New York. This position plays a key role in driving store performance, supporting operational excellence, and delivering outstanding customer service while helping fulfill CVS Health’s mission of creating a more connected, convenient, and compassionate healthcare experience.

About CVS Health

CVS Health is building a world of health around every individual by delivering innovative healthcare solutions, expanding access to care, and improving health outcomes for communities nationwide. Employees work alongside passionate professionals who prioritize safety, quality, accountability, innovation, and customer care.

By joining CVS Health, you become part of a purpose-driven organization committed to helping people on their path to better health.

Position Overview

The Operations Manager is a member of the Store Management Team and supports the Store Manager in overseeing the daily operations and strategic performance of a CVS/pharmacy retail location.

This leadership role focuses on operational execution, team supervision, customer service, sales performance, inventory management, financial operations, and employee development while maintaining an engaged and productive store environment.

Important Note: The Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program and is not eligible for direct promotion to Store Manager. Candidates whose immediate goal is to become a Store Manager should instead apply for Store Manager in Training positions.

Key Responsibilities

Store Operations & Leadership

• Support the Store Manager in the overall leadership and strategic operation of the CVS/pharmacy store.
• Assist with store management, supervision, and implementation of company policies and procedures.
• Help drive operational excellence and store execution.
• Support sales growth and inventory management initiatives.
• Contribute to financial management activities and operational performance.
• Assist with employee staffing, scheduling, training, and development.
• Promote a productive, engaged, and high-performing store team.

Management Responsibilities

• Lead and motivate store team members.
• Work collaboratively with store crews to achieve operational goals.
• Supervise, assign, and direct daily work activities.
• Communicate effectively with store employees and leadership in a timely and professional manner.
• Support the Store Manager in developing action plans for operational and service improvements.
• Demonstrate initiative and lead by example.

Customer Service Responsibilities

• Assist customers with questions, concerns, and product inquiries.
• Resolve customer complaints and service issues professionally.
• Promote CVS Health’s customer service culture by greeting customers, offering assistance, and expressing appreciation.
• Support customer loyalty through exceptional service experiences.
• Help create a welcoming and customer-focused retail environment.

Required Qualifications

• Strong deductive reasoning and analytical skills.
• Advanced computer proficiency.
• Excellent communication and interpersonal skills.
• Leadership, supervision, and team development capabilities.
• Ability to influence, motivate, and guide team members.
• Ability to work a full-time flexible schedule.
• Availability to work early mornings, overnight shifts, weekends, and overtime when necessary.
• Ability to respond to urgent operational issues as they arise.

Preferred Qualifications

• Previous experience as a retail manager or retail supervisor.

Educational Requirements

• High School Diploma or equivalent preferred, but not required.

Core Competencies

• Retail Operations Management
• Store Leadership
• Customer Service Excellence
• Sales & Inventory Management
• Employee Supervision
• Staff Training & Development
• Financial Management
• Operational Planning
• Analytical Thinking
• Problem Solving
• Communication & Team Leadership
• Retail Policy Implementation

Compensation

Hourly Pay Range: $22.00 – $36.00 per hour

Actual compensation will be determined based on experience, education, geographic location, qualifications, and other job-related factors.

Benefits & Rewards

CVS Health offers a comprehensive benefits package designed to support the physical, emotional, and financial well-being of employees and their families.

• Medical insurance.
• Dental insurance.
• Vision insurance.
• Paid Time Off (PTO).
• Retirement savings programs.
• Wellness initiatives and employee wellness programs.
• Employee Assistance resources.
• Additional benefits based on eligibility.

Detailed benefits information is provided during the hiring process and through CVS Health’s Benefits Moments program.

Why Join CVS Health?

• Work for one of America’s leading healthcare and retail organizations.
• Lead retail operations that positively impact local communities.
• Develop leadership and management experience.
• Receive competitive pay and comprehensive employee benefits.
• Join an organization focused on innovation, compassion, and customer care.
• Build a long-term career within a purpose-driven company.

Diversity & Equal Employment Opportunity

CVS Health is committed to fostering an inclusive workplace where every colleague feels valued, respected, and empowered to succeed.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable federal, state, and local laws.

CVS Health is committed to equal employment opportunity and values diversity across its workforce and the communities it serves.