Administrative Assistant | One Medical

Job Description

Company: One Medical

Position: Administrative Assistant (FiDi, Float, Monday-Friday)

Employment Type: Full-Time

Location: San Francisco, California, United States

Req Number: 8136569

Salary: USD $24.00 per hour

Department: Member Support

One Medical is seeking an Administrative Assistant (Member Support Specialist) to provide exceptional in-office support and create a positive patient experience. This role serves as the first point of contact for patients, supports front office operations, manages administrative tasks, and helps remove barriers to quality healthcare access.

About One Medical

One Medical is a primary care solution focused on making quality healthcare more affordable, accessible, and enjoyable. The company is transforming the healthcare experience for patients, providers, employers, and health networks through seamless in-office and virtual care services, on-site labs, and programs supporting preventive care, chronic care management, common illnesses, and mental health concerns.

In February 2023, One Medical joined Amazon. Together, they aim to deliver exceptional healthcare experiences to more consumers, employers, care team members, and health networks while improving health outcomes.

Position Overview

The Administrative Assistant (Member Support Specialist) acts as an ambassador for patients by delivering outstanding service, supporting office operations, managing patient interactions, and maintaining a welcoming healthcare environment. The role requires strong communication skills, empathy, problem-solving abilities, and the ability to work collaboratively with healthcare teams.

Key Responsibilities

Patient Support & Front Office Operations

• Provide exceptional patient interactions using the C-I-CARE communication framework.
• Support patient intake, same-day scheduling, follow-up scheduling, and patient outreach activities.
• Assist with check-in and check-out processes.
• Perform insurance verification, printing, paperwork, test preparation, and administrative tasks.
• Monitor patient feedback and support improvements to the patient experience.

Office Administration & Team Support

• Maintain the look and feel of patient and employee-facing spaces.
• Complete opening and closing duties and daily office upkeep.
• Restock supplies and maintain organization within the office.
• Support Practice Coordinators, Operations Managers, and in-office providers with administrative requests.

Technology & Collaboration

• Use technology tools including Slack, G-suite, Zoom, and the 1Life Electronic Medical Record System.
• Participate in team huddles, rounding, and team problem-solving activities.
• Contribute to team development and collaborative workplace initiatives.
• Complete daily responsibilities using multiple software systems simultaneously.

Required Qualifications

• At least one (1) year of experience in high-touch customer or patient-facing roles.
• Strong written and verbal communication skills.
• Experience working in collaborative, diverse, and feedback-driven teams.
• Ability to adapt to change and demonstrate problem-solving skills under pressure.
• Proficiency with computer technology, internet navigation, typing, and multiple software systems.

Preferred Qualifications

• Experience supporting healthcare or patient-facing environments.
• Experience working with electronic medical record systems.
• Experience in customer service-focused administrative roles.

Core Skills

• Patient Support
• Administrative Operations
• Customer Service
• Healthcare Administration
• Communication Skills
• Insurance Verification
• Scheduling Management
• Problem Solving
• Team Collaboration
• Electronic Medical Records
• Technology Proficiency
• Attention to Detail
• Organization
• Empathy
• Time Management

Why Join One Medical?

• Support a healthcare organization focused on improving patient experiences.
• Work with a diverse and driven healthcare team.
• Contribute to accessible and innovative primary care solutions.
• Receive competitive compensation and comprehensive benefits.
• Build a career within One Medical and Amazon’s healthcare ecosystem.

Work Environment

This is a full-time, in-person position based in San Francisco’s Financial District. The role supports offices located at 2 Embarcadero Center, Clay Street, 4 Embarcadero Center, and Sutter Street. The schedule is Monday through Friday, 7:30 AM to 6:00 PM. Office locations and schedules are subject to change.

The position involves mostly sedentary work with occasional walking or standing and may require exerting up to ten pounds of force occasionally.

Benefits & Rewards

One Medical offers a comprehensive benefits package for eligible regular team members working 24+ hours per week, including medical, dental, and vision plans, paid sabbatical after five years of service, free One Medical memberships, Employee Assistance Program, commuter benefits, PTO cash outs, 401(k) match, emergency childcare support, company-paid maternity and paternity leave, paid life insurance, and disability insurance.

Equal Opportunity Employer

One Medical is an equal opportunity employer and encourages qualified applicants from all backgrounds, abilities, and life experiences to apply for employment opportunities.

One Medical participates in E-Verify and will provide required Form I-9 information to confirm authorization to work in the United States.