Digital Director | Bank of America

Job Description

Company: Bank of America

Position: Digital Director

Job ID: JR-26015783

Employment Type: Full-Time

Locations: New York, New York; Charlotte, North Carolina; Atlanta, Georgia

Work Schedule: 1st Shift

Hours Per Week: 40

Travel Requirement: Up to 5%

Minimum Age Requirement: 18 Years

Bank of America is seeking a strategic Digital Director to lead communication strategy, associate readiness, and program execution for enterprise-scale digital payments initiatives. This leadership role partners with cross-functional teams across technology, product, operations, and contact centers to successfully deliver digital payment solutions while driving stakeholder engagement, business readiness, and customer communications.

About Bank of America

Bank of America is one of the world’s leading financial institutions, committed to helping make financial lives better through the power of every connection. Guided by Responsible Growth, the company delivers innovative financial solutions while investing in teammates, communities, shareholders, and clients.

The organization promotes an inclusive workplace where employees from diverse backgrounds can build meaningful careers, contribute innovative ideas, and grow professionally through collaboration, continuous learning, and leadership development.

Position Overview

The Digital Director will own the communication strategy and execution for large-scale digital payment initiatives, including Wires, ACH, Bill Pay, and other payment platforms.

The role is responsible for developing enterprise communication plans, preparing frontline associates for digital changes, measuring program effectiveness, and driving strategic improvements across digital payment programs.

Key Responsibilities

Digital Payments Communication Strategy

• Lead client communication strategy for enterprise digital payment initiatives including Wires, ACH, Bill Pay, and related payment services.
• Develop communication strategies, messaging, planning, and execution for major digital payment programs.
• Create clear, consistent, and customer-focused communication plans.

Associate Readiness

• Lead enterprise associate readiness across multiple business channels.
• Develop readiness strategies and training materials for digital payment initiatives.
• Ensure frontline teams are fully prepared for digital payment changes.
• Partner with multiple business units to deliver effective readiness programs.

Program Performance & Continuous Improvement

• Track communication effectiveness and associate readiness outcomes.
• Measure program success using analytics and performance metrics.
• Recommend process improvements to strengthen future communication and readiness initiatives.

Digital Strategy & Program Leadership

• Contribute to enterprise digital strategy and business process transformation initiatives.
• Lead large programs or portfolios consisting of multiple projects.
• Manage project timelines, budgets, priorities, and resource allocation.
• Support business case development, funding requests, and executive reporting.

Governance & Stakeholder Management

• Promote governance, analytics, and risk management best practices.
• Develop portfolio roadmaps and prioritization strategies.
• Build strong partnerships across technology, product, operations, and contact center organizations.
• Influence stakeholders across multiple business lines to achieve shared objectives.

Executive Communication

• Create compelling executive presentations and strategic narratives.
• Communicate program progress, recommendations, and business value to senior leadership.
• Support executive decision-making using business insights and data analysis.

Required Qualifications

• Minimum four (4) years of experience in one or more of the following areas:

• Digital Payments
• Project Management
• Program Management
• Associate Readiness
• Contact Center Operations
• Strategy
• Communications
• Related Business Functions

• Strong experience collaborating with technology, product, contact center, or similar cross-functional teams.
• Proven ability to build partnerships across multiple lines of business.
• Experience aligning stakeholders to achieve common business outcomes.
• Demonstrated ability to deliver projects on schedule while maintaining quality.
• Experience managing multiple concurrent workstreams.
• Ability to perform effectively under tight deadlines.
• Excellent written, verbal, organizational, and communication skills.

Core Skills

• Business Acumen
• Decision Making
• Product Design & Development
• Product Management
• Program Management
• Executive Presence
• Oral Communication
• Presentation Skills
• Prioritization
• Written Communication
• Business Case Development
• Hiring & Onboarding
• Negotiation
• Strategic Thinking
• Talent Development