Job Description

Relationship Banker – Western Queens, Forest Hills, NY

Job ID: 210744717

Employer: Chase / JPMorganChase

Position Type: Full-time

Location: 104-17 Queens Blvd, Forest Hills, NY 11375

Base Salary: $25.00 – $32.69/hour (Forest Hills, NY)

Business Unit: Consumer & Community Banking

Job Category: Relationship Banking

Posted: June 4, 2026

Relationship Banker Position Overview – Chase Forest Hills

Chase is looking for a talented Relationship Banker to join our Consumer & Community Banking team at the Forest Hills branch in Western Queens, New York. In this full-time role, you’ll be at the heart of our mission—creating memorable banking experiences that make clients feel welcomed, valued, and understood.

As a Relationship Banker in a Chase branch, you’ll represent our brand with exceptional hospitality and financial expertise, using cutting-edge banking technology combined with attentive, friendly service. You’ll build lasting relationships with clients, understand their financial needs, and provide tailored solutions that help them achieve their financial goals.

About Chase Consumer & Community Banking

Chase Consumer & Community Banking serves millions of customers through a comprehensive range of financial services, including personal banking, checking and savings accounts, credit cards, mortgages, auto financing, investment advice, and small business solutions. We’re proud to lead the U.S. in credit card sales, deposit growth, and digital banking solutions—all while maintaining the highest customer satisfaction ratings in the industry.

Key Responsibilities of a Relationship Banker

In this position, you will:

• Put clients first: Deliver attentive, friendly, and welcoming service that exceeds client expectations and creates memorable experiences
• Build lasting relationships: Manage assigned clients and proactively meet with them both in person and over the phone to understand their financial needs and circumstances
• Provide consultative guidance: Use clear, polite communication to ask questions, listen actively, and anticipate client needs to build trust
• Offer tailored solutions: Leverage your financial knowledge to recommend products and services that address specific client needs and financial goals
• Drive digital adoption: Educate and connect clients to technology solutions including the Chase Mobile App, Chase.com, and ATMs to enable convenient, 24/7 banking
• Acquire and retain clients: Take a lead role in acquiring new clients, deepening existing relationships, and retaining meaningful business
• Collaborate with specialists: Learn products, services, and procedures quickly to consult with clients and connect them with our team of financial experts for specialized needs
• Ensure compliance: Adhere to all banking policies, procedures, and regulatory requirements, including risk management and compliance obligations

Required Qualifications for Relationship Banker Role

Banking & Sales Experience

• Minimum 1+ year of sales experience in retail banking, financial services, or related industries
• Proven success in establishing new clients, deepening client relationships, and delivering results
• Demonstrated ability to create memorable client experiences and elevate customer service standards

Communication & Client Service Skills

• Excellent communication skills, both in person and over the phone
• Proven ability to tailor financial products and services to meet clients with differing needs
• Strong ability to quickly and effectively resolve client issues with attention to detail
• Ability to build trust and maintain consistent, high-quality client experiences

Licensing & Regulatory Requirements

The following licenses and certifications are REQUIRED minimum qualifications:

• Securities Industry Essential (SIE) Exam – Pass required
• FINRA Series 6 License – Compliance required
• State Registration – Required (including Series 63 if applicable in NY)
• Life Insurance License – Minimum requirement
• NMLS Registration – Required under SAFE Act for Loan Originator compliance

Important Note: All unlicensed applicants must obtain their licenses through JPMorganChase’s comprehensive licensing program within 180 days of hire. Study materials and support are provided at no cost to you.

Education & Background Requirements

• High school diploma, GED, or foreign equivalent (minimum)
• Ability to work branch hours including weekends and some evenings
• Ability to operate within established risk parameters and meet compliance obligations

Preferred Qualifications

• Bachelor’s degree or military equivalent
• Prior experience adhering to banking policies, procedures, and regulatory requirements
• Knowledge of Dodd-Frank Act and Truth in Lending Act regulations
• Prior mortgage or loan origination experience

Dodd-Frank & Truth in Lending Act Compliance – Important Information

Loan Originator Requirements

This position is subject to Dodd-Frank Act and Truth in Lending Act qualification requirements for Loan Originators. As a Relationship Banker, you will be involved in loan origination activities and must comply with all federal regulations.

Background Check & Criminal History

An employment offer for this position is contingent upon JPMorganChase’s review of:

• Your criminal conviction history
• Credit report review
• Information available through the National Mortgage Licensing System (NMLS)
• Any other information relevant to demonstrating financial responsibility, good character, and general fitness for the position

⚠️ Important Disqualifying Factor: Any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment is contingent upon maintaining compliance with Truth in Lending Act/Dodd-Frank requirements.

NMLS Registration – SAFE Act Compliance

This position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. Upon active employment with JPMorganChase:

• You will be required to either register on NMLS or update your existing NMLS registration
• NMLS registration must grant access to and reflect your employment with JPMorganChase
• Your continued employment is contingent upon successful NMLS registration immediately after your start date
• You must complete timely annual renewal and required updates
• Any information obtained during registration, updates, or renewal processes may impact your employment

Learn more about NMLS registration requirements

Compensation & Total Rewards Package

Base Salary

$25.00 – $32.69 per hour (Forest Hills, NY location)

Base salary is determined based on the role, your relevant experience, skill set, and work location. Commission-based pay and/or discretionary incentive compensation may be available in eligible roles, awarded in recognition of individual achievements and contributions.

Comprehensive Benefits & Programs

Chase offers a competitive total rewards package designed to support your financial well-being and professional growth:

• Healthcare Coverage: Comprehensive medical, dental, and vision insurance plans
• On-site Health & Wellness Centers: Preventive care and wellness services at select locations
• Retirement Savings: 401(k) plan with matching contributions to help you build long-term wealth
• Education Support: Tuition reimbursement for job-related degree and certificate programs
• Mental Health Support: Confidential counseling and behavioral health resources
• Financial Coaching: Personalized guidance to help you manage your finances effectively
• Backup Childcare: Support for working parents with dependent children
• Employee Discounts: Exclusive access to Chase products and partner discounts
• Flexible Work Arrangements: Work-life balance options where available

Additional details about total compensation and benefits will be provided during the hiring process based on role eligibility and tenure.

Why Join Chase Consumer & Community Banking?

Industry Leadership

Chase leads the U.S. financial services industry in:

• Credit card sales and market share
• Deposit growth across retail banking
• Digital banking solutions and customer adoption
• Customer satisfaction ratings

Our Mission & Values

At Chase, we are passionate about:

• Creating memorable experiences for our clients and employees
• Making clients feel welcomed, valued, and understood
• Building lasting relationships by doing the right thing
• Exceeding expectations and embracing diversity and inclusion

Career Growth Opportunities

As a Relationship Banker at Chase, you’ll have access to:

• Clear career progression pathways within Consumer & Community Banking
• Leadership development and management training programs
• Cross-functional mentorship and coaching opportunities
• Exposure to diverse financial products and services
• Opportunities to advance into branch management or specialized banking roles

About Chase & JPMorganChase

JPMorganChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products and services. We’re committed to:

• Creating engaged, lifelong relationships with our clients
• Putting customers at the heart of everything we do
• Supporting small businesses, nonprofits, and cities in their growth
• Delivering comprehensive financial solutions for all customer needs

Our Commitment to Diversity & Inclusion

We recognize that our people are our strength, and the diverse talents they bring to our global workforce directly impact our success. Chase is an equal opportunity employer and places high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including:

• Race, religion, color, national origin
• Gender, sexual orientation, gender identity, or gender expression
• Age, marital status, or veteran status
• Pregnancy or disability
• Any other basis protected under applicable law

We make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Work Environment & Location Details

Forest Hills, Queens Branch Location

Address: 104-17 Queens Blvd, Forest Hills, NY 11375

Our Forest Hills branch is located in Western Queens and serves the local community with full banking services and financial advisory support.

Schedule & Flexibility

• Full-time position with flexible schedule options
• Branch hours include weekends and some evening shifts
• Availability for extended hours and client meetings as needed

How to Apply for This Relationship Banker Position

If you’re a customer-focused professional with retail banking experience and strong sales skills, we want to hear from you! To apply for the Relationship Banker position in Forest Hills, Queens, please submit:

• Resume highlighting relevant banking and sales experience
• Cover letter expressing your interest in retail banking and client relationship management
• Information about your current licensing status (SIE, Series 6, Life License, NMLS if applicable)

Job ID: 210744717 | Relationship Banker – Western Queens – Forest Hills, NY