Sr. Staff Product Designer, Mobile Experience Strategy & Systems

The role, as ServiceNow describes it

We are looking for a Senior Staff Product Designer to define and advance a coherent, best-in-class mobile experience across ServiceNow. This role will establish the strategy, principles, shared patterns, and quality standards that connect ServiceNow's Adaptive experiences with its native iOS and Android experiences. Working across Platform and business units, this leader will identify common customer needs, reconcile fragmented approaches, and help teams create mobile experiences that feel purposeful, consistent, accessible, and optimized for the strengths of each surface. The role combines systems thinking, mobile product strategy, interaction design leadership, and hands-on design direction. It will create reference experiences and reusable patterns, guide high-priority product work, and establish the practices teams need to make strong mobile decisions independently. It will partner closely with product designers, design-system teams, Product, Engineering, Research, and business-unit leaders while remaining accountable for the coherence and quality of the end-to-end mobile experience. This is a senior individual-contributor role with company-wide influence. Success requires deep expertise in both adaptive and native mobile design, exceptional product and interaction judgment, and the ability to align teams across a complex, federated organization without relying on formal authority. What You'll Do: Define the enterprise mobile experience strategy - Establish a unified vision and multi-year strategy for mobile experiences across Adaptive and native platforms.

• Define where experiences should be adaptive, native, or intentionally shared—and provide teams with clear principles for making those choices.

• Translate company, platform, and design-system priorities into a focused mobile experience roadmap.

• Identify the highest-value opportunities for mobile to simplify work, support work in context, and extend ServiceNow beyond the desktop.

• Represent mobile experience strategy in senior design, product, engineering, and platform forums.

• Align Platform and business-unit leaders around shared priorities, investments, dependencies, and measures of success.

Create a coherent system of mobile patterns - Identify recurring mobile workflows, interaction models, and customer needs across products and business units.

• Define reusable mobile experience patterns for navigation, search, approvals, tasks, notifications, data entry, record interaction, collaboration, offline and interrupted work, AI-assisted actions, and other common enterprise workflows.

• Establish clear relationships among shared experience patterns, Adaptive capabilities, native platform conventions, and product-specific needs.

• Ensure patterns account for different devices, form factors, input methods, orientations, operating-system behaviors, connectivity conditions, and user contexts.

• Partner with design-system designers and engineers to translate validated patterns into reusable guidance, assets, and system capabilities.

• Maintain a coherent pattern ecosystem while allowing intentional variation where customer needs or platform conventions require it.

Raise the quality of mobile product experiences - Define what best-in-class mobile quality means for ServiceNow, including usability, interaction, visual craft, performance perception, accessibility, resilience, and platform appropriateness.

• Create reference experiences, prototypes, and exemplars that demonstrate the intended experience and quality bar.

• Provide strategic design direction and hands-on critique for high-impact mobile initiatives across Platform and the business units.

• Lead cross-product reviews to identify fragmentation, redundant solutions, system gaps, and opportunities for reuse.

• Help teams resolve complex mobile interaction problems without taking over their product ownership or delivery responsibilities.

• Ensure shar

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